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Relevant Projects

Photo of Anat Rafaeli
Effects of offering hospital patients information about the process of their treatment

We extracted information from hospital medical records and designed a personal platform through which patients could receive information about what they can expect regarding the type of tests and treatments and the expected duration of their hospital stay. We assess the effects of the offered information on patient satisfaction, duration of stay and duration of treatments.

Content and social dynamics of Slack communication

Analyses of all communication conducted on public Slack channels of a mid-size firm, using topic analysis, sentiment analysis and behavior analysis as well as network analysis to deconstruct the dynamics of the firm’s Slack communication.

Effects of customer emotions on employee response time

Analyses of archives of over 100K real-time interactions between human agents and customers in online service chats.